At Shakti Pharmaceuticals, customer satisfaction and product quality are our top priorities.
1. Eligibility for Returns or Replacements
• Damaged products received during transit.
• Defective or unusable products.
• Wrong product delivered.
• Quantity mismatch.
• Expired or near-expiry products beyond acceptable norms.
2. Non-Returnable Products
• Opened, used, or tampered products.
• Products damaged due to improper storage or handling.
• Products returned without original packaging or batch details.
• Requests submitted after the reporting period.
• Products marked as non-returnable.
3. Reporting a Return or Replacement Request
Customers must notify Shakti Pharmaceuticals within 48 hours of delivery.
Please provide:
• Order or invoice number.
• Product name and batch number.
• Reason for return/replacement.
• Photographs of the product and packaging (if applicable).
4. Verification Process
Shakti Pharmaceuticals reserves the right to approve, inspect further, or reject requests that do not meet policy requirements.
5. Replacement Procedure
Approved replacements will generally be processed within 3–7 business days, subject to stock availability.
6. Return Shipping
• Return shipping may be covered by the company for damaged, defective, or incorrectly supplied products.
• In other approved cases, customers may bear return shipping costs.
7. Refunds
Refunds are generally not provided for pharmaceutical products except where:
• Products are unavailable and no replacement can be offered.
• Required by applicable law.
• Specifically approved by the company.
8. Cancellation of Orders
• Orders may be cancelled before dispatch.
• Dispatched orders may not be eligible for cancellation.
9. Quality Assurance
All products are supplied in accordance with applicable pharmaceutical quality standards and regulations.
10. Contact Us
Shakti Pharmaceuticals
Website: www.shaktipharmaceuticals.com
Email: sales@shaktipharmaceuticals.com
Phone: +91 7906482339
Shakti Pharmaceuticals reserves the right to amend this policy at any time without prior notice.